Track Your Order | Patinaty
Every Patinaty order ships by express courier with tracking. Here is how to follow your package from our workshop to your door.
1. Watch for Your Shipping Email
As soon as your order ships, we email you a tracking number and the name of the carrier (DHL or FedEx). Please check your spam or promotions folder if you do not see it. Tracking can take up to a day to show its first scan after the label is created.
2. Track on the Carrier Website
Copy the tracking number from your email and enter it on the carrier's tracking page:
The carrier page shows each scan, the estimated delivery date and any delivery notes.
3. Check Your Account
If you signed in when you placed your order, you can also view your order status and history on your account page.
Processing and Delivery Times
- Processing: faucets and accessories typically ship within 1 to 2 business days.
- Transit: delivery to the United States typically takes 3 to 8 business days after shipping.
- Duties: US orders ship DDP, so all import duties and taxes are prepaid and nothing is due on delivery.
Shipping is free on every order. Read the full Shipping Policy for details.
When to Contact Us
Please reach out if:
- Your tracking shows no update for more than 2 business days
- You have not received a shipping email within the expected processing time
- The carrier marks your package as delivered but you cannot find it
- Your package arrives damaged (report within 7 days of delivery, with photos)
Email contact@patinaty.com or call +1 (917) 702-7872 and include your order number. You can also use our Contact page.