Warranty and Product Support

Warranty and Product Support | Patinaty

We stand behind the craftsmanship of our solid brass fixtures. This page explains what our warranty covers, what it does not, and how to get help if something is not right.

Warranty Coverage

Patinaty fixtures are covered for up to 5 years against manufacturing defects in materials and workmanship, starting from the date of delivery. A manufacturing defect is a fault that comes from how the product was made, rather than from how it was installed, used or cleaned.

What Is Covered

Defects in the brass body or components that result from manufacturing
Faults in workmanship, such as parts that were not properly assembled or finished at our workshop
Internal components, such as cartridges, that fail under normal household use because of a manufacturing defect

What Is Not Covered

Misuse, abuse or accidents, including drops, impacts and excessive force
Damage caused by improper installation, or by installation that does not follow local plumbing code
Damage from harsh chemicals, abrasive cleaners, scouring pads or steel wool
Normal patina and color change on unlacquered brass and antique copper, which are natural characteristics of these finishes
Normal wear from everyday use, and buildup from hard water or debris in the water supply
Products that have been modified or repaired by someone other than Patinaty
Labor, installation or removal costs

Patina is not a defect. To understand how and why unlacquered brass changes, read What Is Patina? For cleaning tips that protect your finish, see our care guide.

How to Make a Warranty Claim

Email us at contact@patinaty.com.
Include your order number.
Attach clear photos (and a short video if it helps) showing the issue.
Add a short description of the problem, when it started and how the fixture was installed.

We review each claim and may ask a few follow-up questions. After verification, we may repair the product, send replacement parts, or replace the product, depending on the issue.

Damaged in Transit

If your order arrives damaged, please report it within 7 days of delivery. Email us your order number with photos of the item, the packaging and the shipping label. For damaged or defective items, we cover the return shipping. Keep the original packaging until the issue is resolved.