Shipping Policy

Shipping Service and Cost

We are pleased to offer Free Express Shipping to customers worldwide on all orders.

Duties and Taxes (DDP)

Orders shipped to the United States are sent Delivered Duty Paid (DDP). All US import duties and taxes are prepaid by Patinaty, so there is nothing extra to pay when your order arrives.

Carriers

Orders ship by express courier, mainly DHL and FedEx.

Order Processing Times

The processing time is the time it takes to prepare your order for shipment. This does not include the estimated shipping time.

• Faucets, Shower Heads, Accessories: 1–2 business days
• Shower Systems: 2–5 business days
• Custom Orders: Processing time depends on the complexity of the customization requested and will be communicated to you upon order confirmation.

If there is an unexpected delay in processing or shipping your order, we will notify you immediately via email.

Estimated Shipping Times

Shipping times are estimates and do not include the processing time required to prepare your order.

• USA & Canada: 3–8 business days
• Europe: 2–5 business days
• Rest of the World: 5–10 business days

Tracking

All orders include tracking information, and you will receive a tracking number once your order has been shipped so you can monitor your package.

Contact

Email: contact@patinaty.com
Phone: +1 (917) 702-7872
ESSAADI LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States

Refund and Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return eligible items within 30 days of delivery for a refund or exchange.

How to Initiate a Return

To start a return, please contact our customer service team at contact@patinaty.com with your order number and the reason for the return. We will then provide you with detailed return instructions and the necessary return address. Returns are sent back to us by mail.

Conditions for Eligible Returns

Items must meet the following criteria to be eligible for a refund or exchange:

• Items must be new, unused and uninstalled.
• Items must be returned in their original packaging with all included parts and documentation.
• Returns must be shipped using a trackable shipping method.
• Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs

• Customer responsibility: Return shipping costs are the responsibility of the customer for reasons such as a change of mind or if an incorrect size or finish was ordered.
• Patinaty's responsibility: If the item you receive is defective or damaged, please contact us within 7 days of delivery. We will promptly arrange a replacement or refund and will cover the return shipping costs.
• No restocking fee: We do not charge a restocking fee on eligible returns.

Refund Timeline and Details

1. Inspection: Once your returned item is received, it will be inspected for compliance with the return conditions.
2. Processing: A refund will be processed to your original payment method within 1 to 3 business days following inspection.
3. Credit appearance: Refunds may take an additional 1 to 5 business days to appear in your account, depending on your payment provider (bank or credit card company).

Refunds are issued solely to the original payment method. We do not offer cash or check refunds. For international returns, additional shipping fees or longer processing timelines may apply. Please contact us for details specific to your location.

Order Cancellation Policy

Orders can only be canceled within 24 hours of the original purchase time. Once an order has been processed for fulfillment or manufacturing has begun, it cannot be canceled.

Contact Information

For any questions or concerns regarding returns, refunds, or order cancellation, please contact us:

• Email: contact@patinaty.com
• Phone: +1 (917) 702-7872
• Business address: ESSAADI LLC
  30 N Gould St Ste R
  Sheridan, WY 82801
  United States